Shipping Policy
At Indian Health & Hygienics Corporation (IHHC), we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered through our platform or directly with us.
1. Shipping Destinations
We deliver to the following regions:
- Domestic: All locations across India.
- International: 10+ countries, including the US, Australia, Africa, Dubai, and South America.
If you are unsure about shipping availability to your location, please contact us at sales@ihhc.co.in or call us at +91 9081019303 / +91 8264652610 for clarification.
2. Shipping Timeframes
- Domestic Orders: Orders within India are typically processed and shipped within 2-5 business days.
- International Orders: Orders shipped internationally may take 7-14 business days depending on the destination and customs clearance.
Delivery timeframes may vary based on factors such as:
- Product availability.
- Distance to the delivery location.
- Shipping carrier schedules.
2. Shipping Timeframes
Delivery timeframes may vary based on factors such as:
- Product availability.
- Distance to the delivery location.
- Shipping carrier schedules.
3. Shipping Costs
- Domestic Orders: Shipping charges are calculated based on the weight, dimensions, and destination of the package.
- International Orders: Shipping fees are determined based on international shipping rates, including customs duties and taxes (if applicable).
Shipping costs will be displayed at checkout or communicated during order confirmation.
4. Order Processing
- Orders are processed during our business hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST).
- Orders placed on Sundays or public holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email or SMS. Use this number to monitor the progress of your shipment on the carrier’s website.
6. Shipping Carriers
We partner with reliable shipping carriers to ensure timely and secure delivery of your orders. The carrier for your order will be chosen based on the destination and package specifications.
7. International Shipping Notes
- Customs Duties and Taxes: Recipients are responsible for any applicable customs duties, taxes, or fees upon delivery. IHHC is not liable for delays caused by customs clearance.
- Prohibited Items: Certain items may be restricted or prohibited in your country. Please verify your country’s import regulations before placing an order.
8. Damaged or Lost Shipments
- If your shipment arrives damaged, notify us immediately upon receipt with photographic evidence. We will work to resolve the issue promptly.
- In case of lost shipments, contact us for assistance with tracking or initiating a claim with the shipping carrier.
9. Changes to Shipping Address
Address changes must be requested before the order is dispatched. Once an order is shipped, we cannot modify the delivery address.
10. Delays
While we strive to meet our delivery timelines, certain factors beyond our control (e.g., natural disasters, shipping carrier delays, or customs processing) may result in delays. We will keep you informed in such cases.
11. Contact Us
If you have questions about our shipping policy or need assistance with your shipment, please reach out to us:
- Email: sales@ihhc.co.in
- Phone: +91 9081019303 / +91 8264652610
- Address: Plot No. 62, 63, 64, Shubham Industrial Estate, Mankana Gam, Surat City, Gujarat, India, Pincode – 394325
Indian Health & Hygienics Corporation
Delivering excellence worldwide.